Tap Free course · 15 minutes · Front of house and bar
Service that wins awards
The checklist our awards visitors score against, so your team can run it on themselves first.
How it works. Read the lessons, take the quiz, print a certificate for your training file. Pass mark is 80%. Nothing is stored; the certificate is made on your screen.
Lessons
The welcome
Acknowledged within 30 seconds, even if it's only eye contact and "be with you in a sec". Seated or served within two minutes at the bar in normal trade. Menus handed, not left. Allergy question asked.
Drinks
A pint of stout poured in two parts and left to settle. Glassware clean and the right shape. Wine shown before opening, poured for the host to taste. Cocktails from a written spec, not memory. Water offered without being asked.
Food
Order read back. Courses paced; starters cleared before mains land. The pass calls allergies out loud. Hot plates hot. A check-back within two minutes of mains arriving, and it's a real question, not "everything okay?" while walking past.
The finish
The bill arrives when asked, correct first time, with the card machine brought to the table. Coats, door, goodbye by name if you know it. The last two minutes are what people remember.
Quiz
4 questions. Pick one answer each.